800-818-7199 diy@diypbx.com

Video 10: How to Set-up Call Transfer and Call Park

This video instructs you on the settings you can use to adjust options that control call transferring and call parking.

1. Browse to your FreePBX admin page > Select “Admin” drop down menu > Select “Feature Codes” module

“Feature Codes” allow you to create the rules to determine what digits a phone call operator needs to dial internally to accomplish “X” (transfer call, park call, etc).

Under the “Core” section of the page (where many of the transfer rules are) review the three options (listed below) to determine what types of transferring would best for each type of user on your phone system.

  • “In-Call Asterisk Attended Transfer”: default is listed as *2.
  • Use this option if you want your phone operators to be able to communicate with the person they are transferring the call to before the call is actually transferred. (i.e. If you want to transfer a call to extension 100, you would dial *2100. You would then have a chance to speak with the person at extension 100 before transferring the call).
  • “In-Call Blind Transfer”: The default is listed as ##.
  • Use this option if you want to immediately transfer a call over to the extension without speaking to the operator of the extension prior to transferring the call. (i.e. If you want to transfer a call to extension 100, you would dial ##100. The call then immediately transfers to the person at extension 100, with no indication that the call is coming from you).
  • “Direct Dial Prefix”: The default is *.
  • Use this option if you want to park a call in what is known as a “parking lot”, allowing the parked call to be picked up from any extension on the system. (i.e. If you want the person at extension 100 to be able to retrieve a call from the parking lot, you would dial *100.  The call is put on hold, and can then be retrieved when the person at extension 100 is ready to take the call.)

2. “Applications” drop down menu > Select “Parking” module

  • Click “Default Lot” (right side of screen) under “Overview”
  • Go to the “Parking Lot Options” section (first section) of the “Parking” module
  • “70” in the text field “Parking Lot Extensions” indicates this default parking lot’s extension, which will allow an operator to send a call to that default parking lot by dialing “*70”
  • “Number of Slots”, “5” indicates the number of available unique parking lot instances (i.e 71, 72, 73, 74, 75)
  • Each unique parking lot instance will allow an operator to retrieve a parked phone call from the phone system.
  • Parking lots can be accessed from any IP phone that is registered to your phone system.
  • Under “Alternate Destination” select “Come Back to Origin” to direct a call that is parked in the parking lot for the full duration of the “Parking Timeout” to the same extension that originally parked it.

3. “Reports” drop down menu > Select “Print Extensions”. This list shows operators what values need to be entered on their IP phone to reach different destinations on your phone system (“Parking Lot” section) and what prefixes need to be dialed to administer the the calls (“Feature Code Admin” section).

  • Under “Feature Code Admin” section select “Pickup ParkedCall Prefix” (default value *85)
  • Apply the code *85 before any of the Parking Lot extensions (70, 71, 72, 73, 74, 75) to pick up a call, respectively.

You should now have an understanding of attended and blind transfers rules, and how to park and pickup a call in a parking lot from any IP phone registered to your PBX.

What is call transferring?

An operator of the phone system can relocate an existing call into another extension, call group, or voicemail.

What is call parking?

An operator of the phone system can hold an existing call on their extensions which can then be picked up from a different extension on the phone system.