Video 8: How to Set Up Follow-Me
This video instructs you on setting up a follow-me setting which will allow a call that comes into an extension to be pushed out to a different extension, or different phone number (such as a cell phone).
1. Browse to FreePBX admin > Select “Applications” drop down menu > Select “Extensions” module
- Select an extension that you created (right side of page)
- Click “Add Follow Me Settings”
- Make sure the “Disable” box is not checked
- Select the amount of seconds under “Initial Ring Time” to control how long before the Follow Me rule begins.
- Enter a phone number that you would like the extension to route into the “Follow-me List” text field (You can use 10 or 11 digits if you used the SIP.us module).
- Enter the ringing duration to numbers on your Follow-me List in the “Ring Time” text field. (Default is 20 seconds).
2. Select “Connectivity” drop down menu > Select “Inbound Routes” module to test your new follow-me rule
- Dial the free test number you are using from SIP.us to ring an end point that you have registered
- Wait the duration you set as your “Initial Ring Time”
- The call will look like it went to your voicemail (per your inbound route rule)
3. Log into your SIP.us Account > Select “SIP Trunking” > Click “CDR” tab > click “Search” button to test your new follow-me rule
- Locate the date and time of the call you just made by looking at the CDR table
- The inbound call that you made to your test number displays the call history that reflects the phone number you entered under the “Follow-me List” for your “Follow Me Settings”.
Your Follow Me setting should now be properly set up. You can add a variety of types of numbers (cell phones, international, other extensions, other groups) using the Follow Me rule, which allows additional flexibility in how you can route calls through your PBX.
What is find me follow me?
Incoming phone calls can be routed to various phone numbers, extensions, or call queues simultaneously or in sequence. The routing rules can be based on time conditions and user preferences based on the results that a phone system operator wants for their inbound calls (i.e. sent to voicemail after a certain amount of time, or pushed to a live queue to be answered by another agent, etc).